Guest Engagement, Automated

Ivy automatically engages with your guests, answering their routine questions while identifying those that need more help in real time
– delighting guests, your staff and your bottom line.

Ivy: Always at your service

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Easy Reputation Management

Automatically get guest feedback in real time. Get alerts when a guest is upset on-site. Stop bad reviews before they're written.

Loyal Revenue

Drive more profitable revenue on autopilot with customized incentives. Keep your guests coming back with personalized service.

Get Closer To Your Guests

See every guest’s feedback and satisfaction level in our real time dashboard. Study your guests’ behavior through analytics.

Introducing Ivy

The world’s first Automated Guest Engagement platform for hotels, powered by IBM Watson™

  • Ivy Welcomes Guests

    Free your staff up to focus on face-to-face interactions.

  • Ivy Measures Guest Satisfaction

    Recover from service failures in real time, so every guest leaves satisfied.

  • Ivy Delivers Instant Service

    Common guest questions and concerns get instant answers from Ivy, reducing call volume and wait times.

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Trusted by leading hotels & brands

Designed in concert with hotel owners and operators, Ivy has ushered in the next generation of guest engagement and online reputation management.

Learn how smart hotels are driving more profitable revenue and increasing guest satisfaction scores in our case studies.

Get Case Studies
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  • Adam DellaRocca

    "Go Moment is one more layer between a dissatisfied guest and a bad review"

    Adam DellaRocca, General Manager

  • Waneda Ambil

    "Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be."

    Waneda Ambil, Front Office Manager

  • Denise DeVillez

    "I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text."

    Denise DeVillez, Front Desk Manager

  • Mikel Ruder

    "Go Moment has provided our hotel an opportunity to correct problems while guests are still on property."

    Mikel Ruder, Front Desk Manager

  • Stephanie Calabro

    "We love receiving all the notifications"

    Stephanie Calabro, Front Desk Manager

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