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The Heart of Hospitality by Micah Solomon
The Heart of Hospitality is an essential guide to navigating customer service and consumer trends in the hospitality industry and others. The Heart of Hospitality was created by leading customer service expert Micah Solomon, with a foreword by Ritz-Carlton President/COO Herve Humler and contributions from top professionals in the hospitality industry (restaurateurs Danny Meyer and Tom Colicchio, Four Seasons Chairman Isadore Sharp, Virgin Hotels' CEO Raul Leal, and many others).
This may be the most generous free sample in the history of free samples. Not only do you get Chapter 1 (“The Last Customer on Earth”) and the foreword by legendary Ritz-Carlton President and COO Herve Humler, but we’ve been able to include the entire text of Chapter 9 (“How the Digital Revolution Has Changed Your Customer”) we’ve been able to include the entire text of Chapter 9 (“How the Digital Revolution Has Changed Your Customer”) as well, which discusses the issues central to the changing face of the hospitality industry.