Get your free digital chapters now!
The Heart of Hospitality by Micah Solomon

The Heart of Hospitality is an essential guide to navigating customer service and consumer trends in the hospitality industry and others. The Heart of Hospitality was created by leading customer service expert Micah Solomon, with a foreword by Ritz-Carlton President/COO Herve Humler and contributions from top professionals in the hospitality industry (restaurateurs Danny Meyer and Tom Colicchio, Four Seasons Chairman Isadore Sharp, Virgin Hotels' CEO Raul Leal, and many others).

This may be the most generous free sample in the history of free samples. Not only do you get Chapter 1 (“The Last Customer on Earth”) and the foreword by legendary Ritz-Carlton President and COO Herve Humler, but we’ve been able to include the entire text of Chapter 9 (“How the Digital Revolution Has Changed Your Customer”) we’ve been able to include the entire text of Chapter 9 (“How the Digital Revolution Has Changed Your Customer”) as well, which discusses the issues central to the changing face of the hospitality industry.

What People Are Saying:

  • avatar

    Raul Leal

    CEO, Virgin Hotels

    At Virgin Hotels, we are building a new hotel expereince - something that can only be done by learning lessons from the greats of our industry and understanding the needs and wants of today's consumers. In The Heart of Hospitality, Micah Solomon — one of the true thought leaders of the customer experience — has gathered unparalleled hospitality wisdom and distilled it in an incredibly readible and useful format.

  • avatar

    Patrick O'Connell

    Chef/Proprietor, The Inn at Little Washington

    In this groundbreaking new book, Micah Solomon manages to distill the wisdom of some of America's most enlightened hospitality professionals. He combines the power of their insights with his own refreshing point of view in a compelling narrative style. This is an inspirational and useful book for anyone interested in customer satisfaction. Is there anyone who isn't?

  • Herve Humler

    President and COO, The Ritz-Carlton Hotel Company

    A spectacularly useful, intelligent, and wry look at what determines success in the hospitality industry.

Exclusive video with the author

Check out the exclusive author video below.

About The Author

Micah Solomon is one of the world's leading authorities on customer service, the customer experience, consumer trends, hospitality, and company culture. He is a consultant, keynote speaker, trainer, and training designer specializing in these subjects, as well as being a best-selling author.


His books have been translated into more than a half-dozen languages and are the recipients of multiple awards. Micah is a regular contributor to on the subjects of customer service and hospitality, and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, ABC, CBS, NBC, and the Harvard Business Review.


A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field, and he was also an early investor in the technology behind Apple's Siri.


He would love to hear from you at , (484) 343-5881, or via his website,

Reach The Author Directly
If you would like to purchase the complete book for your organization, the author, Micah Solomon, has invited his friends (that means you) to contact him directly:  
here to email Micah for an immediate response, or if you prefer, you can buy from Amazon or Barnes & Noble.