40 million guests already have access to our automated guest communication platform.
Will your guests be next?
Easily communicate with guests before they’re even on property. Early check-in requests? No problem. Room ready notifications? Our smartconcierge has you covered.
Instantly greet guests by their name as soon they arrive, making guests feel welcomed while also practicing contactless hospitality.
Automatically check up with guests throughout their stay to assess their satisfaction, and encourage your happiest guests to leave positive reviews. Promote on-site amenities like F&B, spa or excursions.
Eliminate lines and create a safer, more convenient check-out experience for guests. Our guest messaging platform makes late check-out requests simple and convenient for both guests and staff.
Use our real-time enterprise analytics to understand when your successes and pitfalls are. Resolve issues immediately and survey your guest to boost repeat visits.
Ready to put Ivy to work for you?
Check-in was easy and efficient! The rooms are clean and we loved our stay. It’d come back again. I loved the Ivy text system, [which] helped me navigate and answered Treasure Island questions.
And finally, the concierge, Ivy, is the best. She’s always available 24/7...to answer any question, even at 2 am in the morning!
Not long after checking in, I received a text message asking if I needed anything, which I did...very intuitive! I treated myself and upgraded to a suite.
We had an excellent host. Her name was Ivy. She was very helpful and only a text message away. She was quick to answer our questions.
Love Ivy, I know she’s AI, but she makes everything simple and easy. Check out, answering questions, and [handling] requests.
“Ivy users gave the properties approximately 10 points higher satisfaction scores. “That’s a pretty incredible gain,” said Marino. “To get that another way, I’d probably have to double my staff on the ground or do something else extraordinary.”
"Implementing Ivy will give our guests a point-of-contact at any point during their stay, no matter the hour or location. This will further increase our guests' satisfaction and free up our staff to create more meaningful guest connections and experiences."
“Ivy not only created a personalized experience for our guests, but she has developed a personality as a member of our team. People always ask to meet her and thank her for her help! We have worked with many technology products in our 16 years, [and] Go Moment is the most personalized and fun to engage with.”
“Guests are already comfortable with text messaging, and Ivy improves this interaction. Another reason we selected Ivy is because of her ability to check in on guests mid-stay, allowing our employees to be proactive.”
“Exceeding guest expectations is at the heart of our brand promise. By investing in tools to automate time-consuming tasks and manage requests, we can respond faster to more high-value services needs, which is a huge advantage [to] us in our quest to build loyalty through memorable guest experiences."
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