A semi-automated, contactless guest communication platform

I can help with:

  • Contactless Communication (no app required)
  • Increasing Occupancy
  • Boosting On-Site Spending
  • Contactless Check-ins and Check-Outs
  • Dispatching Staff Automatically
How Ivy Can Help Set of Images
Guest Journey Set of Examples Images 1
Our Path to 1 Billion :)

40 million guests already have access to our automated guest communication platform.

Will your guests be next?

How It Works

Ivy is your guests' single point of contact banner

Pre-Arrival

Easily communicate with guests before they’re even on property. Early check-in requests? No problem. Room ready notifications? Our smartconcierge has you covered.

Pre-Arrival

Check-In

Instantly greet guests by their name as soon they arrive, making guests feel welcomed while also practicing contactless hospitality.

Check-In

Mid-Stay

Automatically check up with guests throughout their stay to assess their satisfaction, and encourage your happiest guests to leave positive reviews. Promote on-site amenities like F&B, spa or excursions.

Mid-Stay

Check-out

Eliminate lines and create a safer, more convenient check-out experience for guests. Our guest messaging platform makes late check-out requests simple and convenient for both guests and staff.

Check-out

Analyze & Refine

Use our real-time enterprise analytics to understand when your successes and pitfalls are. Resolve issues immediately and survey your guest to boost repeat visits.

Analyze & Refine

Ready to put Ivy to work for you?

News & Media

Choice Hotels enable adoption of AI-enabled smartconcierge Ivy

Trusted by innovators in the business

Caesars Entertainment
Holiday Inn
choice_hotels
Stratosphere
Crystal Springs
Treasure Island
Hard Rock
Brittain Resorts

Real TripAdvisor Testimonials

Check-in was easy and efficient! The rooms are clean and we loved our stay. It’d come back again. I loved the Ivy text system, [which] helped me navigate and answered Treasure Island questions.

And finally, the concierge, Ivy, is the best. She’s always available 24/7...to answer any question, even at 2 am in the morning!

Not long after checking in, I received a text message asking if I needed anything, which I did...very intuitive! I treated myself and upgraded to a suite.

We had an excellent host. Her name was Ivy. She was very helpful and only a text message away. She was quick to answer our questions.

Love Ivy, I know she’s AI, but she makes everything simple and easy. Check out, answering questions, and [handling] requests.

Annie5276549

Treasure Island, June 2018

Bluesky1226

Caesars Palace, Feb 2020

Mattradski

OPUS Hotel, Sep 2019

Angiekbrown

Harrah’s Laughlin, Feb 2020

Hawaii194

Paris, Feb 2020

Case Studies

Improve the guest experience, measurably

sassico testimonial image

“Ivy users gave the properties approximately 10 points higher satisfaction scores. “That’s a pretty incredible gain,” said Marino. “To get that another way, I’d probably have to double my staff on the ground or do something else extraordinary.”

Michael Marino

Chief Experience Officer of Caesars Entertainment, Skift 2019

sassico testimonial image

"Implementing Ivy will give our guests a point-of-contact at any point during their stay, no matter the hour or location. This will further increase our guests' satisfaction and free up our staff to create more meaningful guest connections and experiences."

Bob Jackson

CEO OF THE VINTAGE HOTEL GROUP

sassico testimonial image

“Ivy not only created a personalized experience for our guests, but she has developed a personality as a member of our team. People always ask to meet her and thank her for her help! We have worked with many technology products in our 16 years, [and] Go Moment is the most personalized and fun to engage with.”

Nicholas Gandossi

General Manager of OPUS Vancouver

sassico testimonial image

“Guests are already comfortable with text messaging, and Ivy improves this interaction. Another reason we selected Ivy is because of her ability to check in on guests mid-stay, allowing our employees to be proactive.”

Bill Guelcher

CEO of Lake of the Torches Resort Casino

sassico testimonial image

“Exceeding guest expectations is at the heart of our brand promise. By investing in tools to automate time-consuming tasks and manage requests, we can respond faster to more high-value services needs, which is a huge advantage [to] us in our quest to build loyalty through memorable guest experiences."

MarcAnthony Crimi

Managing Directory of Walker HotelsDesignation

Our Partners Help Make Us Better

Google
Amazon
IBM
Amadeus
SAP
Ticketmaster

Our Partners Help Make Us Better

Google
Amazon
IBM
Amadeus
SAP
Ticketmaster

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