How Ivy Works

Ivy Automation

Ivy quickly and accurately responds to your guests’ most frequently asked questions. With machine learning, Ivy gets smarter over time to handle even more.

Ivy Alerts

When Ivy isn’t 99% confident, she flags your staff to step in via desktop notifications, emails or text. Staff is busy with guests? No problem, Ivy will alert another staff member until the guest request is resolved.

Ivy Integrations

Guest data flows seamlessly from your PMS into Ivy to enable personalized experiences. Have a group visiting? Message everyone at once.

Ivy Routing

Guest in room 203 needs more towels? Ivy’s on it. Route that request directly to housekeeping or to your back-of-house system.