Hoteliers will learn the power of AI to enhance guest experiences, increase upservice revenues, reduce staff disruptions and to quantify it all with Ivy
SANTA MONICA, CA (JANUARY 24, 2019)– Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry –its smartconcierge, Ivy® – today announced that company CEO Raj Singh will be presenting Ivy’s technology at the 2019 HEDNA “Connected Like Never Before” Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy’s role in the evolving guest service eco-system during HEDNA’s popular and exclusive Innov8 session, where only eight leading professionals from across the hotel distribution industry are given the opportunity to present. In the past 12 months, Singh has been a featured speaker at more than 10 top-tier travel industry events including HITEC®, Carlson Wagonlit, Young Presidents’ Organization (YPO), Plug and Play Winter Summit, and Hotel Interactive BITAC®.
“We’re seeing a massive shift in guest preferences towards connected, on-demand service, and Go Moment is constantly innovating to enable hoteliers to stay ahead of these trends,” asserted Go Moment CEO Raj Singh. “Expectations that used to be set by the hotel down the street are now being set by digital players like Uber, Facebook, and Airbnb. The only way to remain competitive is to have great product and provide more outstanding guest experiences. With Ivy, hoteliers can up their game, their guests’ experience, court guest loyalty, increase folio revenues, reduce staff-handled problem resolution, and measure it all with world-class business intelligence and analytical insights. We’re excited to have been chosen to present Ivy and her fast-improving smarts to HEDNA’s audience.”
Singh’s forward-looking HEDNA presentation will cover the direction of the hotel industry is taking in areas like voice, AI, and the Internet of Things. With its game-changing SMS-based hybrid human and AI guest service technology, Ivy bridges the gap across these three areas. Go Moment’s constant innovations for Ivy continue to solve the pain of delivering exceptional, frictionless 24/7 communication to guests. Ivy welcomes every guest after check-in and seamlessly addresses and automatically resolves guest questions and requests instantly, freeing up staff to focus on delivering top-notch service. Ivy also provides up-sell and marketing opportunities to generate additional revenue, and, through its survey feature, boosts the guest feedback loop to increase the amount of five-bubble reviews on TripAdvisor.
HEDNA (Hotel Electronic Distribution Network Association) is the only global forum exclusively dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing. HEDNA’s global conferences deliver the most comprehensive information, insights, and dialogue on trends in hotel distribution. Participating hoteliers discover effective engagement methods and discuss the latest technological advancements needed to compete in today’s dynamic hospitality landscape.
Visit GoMoment.comto request a meeting at HEDNA or to schedule a demo to learn more about Ivy.
About Go Moment™
Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.
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Vice President, Marketing