Top-rated luxury resort partners with Go Moment to retain “the human touch” of guest engagement while still automating and streamlining processes
SANTA MONICA, CA (APRIL 4, 2019)– Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort & Spa. The resort, which sought to deliver guest engagement through a simple and intuitive automated solution, chose Go Moment’s smartconcierge Ivy® to complement their high-touch service, optimize guest satisfaction, as well as promote and upsell amenities.
The Rustic Inn Creekside Resort & Spa at Jackson Hole prides itself on its exclusive amenities, its rustically-refined environs, and a knowledgeable concierge team focused on capturing the wild beauty of a Teton and Yellowstone National Parks guest experience. The resort, located less than a half-mile from historic Jackson Town Square, sits on a 12-acre property that includes a full-service spa, outdoor pool, hot tub, sauna and a seven-acre nature preserve, complete with seasonal fire-pits, a wetlands walk, and on-site fishing. Accommodationsat this palatial resort range from rooms and cabins to five different styles of spa suites.
Ivy, which works in harmony with a hotel’s existing human staff, provides near-immediate guest resolution to common questions so that staff can handle more complex ones. Ivy has been utilized by The Rustic Inn to seamlessly handle nearly 2,500 guest inquiries, meeting the Inn’s goal of providing “human touch” via automated guest communications. Ivy now triages more than 53% of initial messages, and its implementation has led to a 4.77 out of 5 guest sentiment score. “We couldn’t be more pleased with the results of using Go Moment’s smartconcierge, Ivy,” expressed The Rustic Inn Creekside Resort & Spa’s Assistant General Manager, Winston Scofield. “We are thrilled at our continued partnership and celebrate our mutual success.”
Powered by advancing artificial intelligence, Ivy leverages 10s of millions of total interactions, using exclusive data to understand guest behavior and deliver a superior guest experience. Ivy’s text and voice messaging solution ensures guest communications are natural and intuitive, and Ivy’s automation addresses guest requests near-instantly, freeing up hotel staff to focus on higher-value interactions.
“We’re very proud of our success with The Rustic Inn Creekside Resort & Spa,” said Raj Singh, founder and CEO at Go Moment. “The beauty of Ivy’s technology is that she’s just as compatible with the guest service objectives of an exclusive boutique resort like The Rustic Inn as she is with a large Las Vegas casino resort. That’s the power of AI-driven interactions that feel human and authentic, delivering improved issue resolution, guest satisfaction, and employee effectiveness.”
To learn more about Ivy and Go Moment, visit GoMoment.com.
About Go Moment™
Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.
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