Contactless Hospitality Made Easy Our smartconcierge enables guests to check-in, order room service, and ask questions via text message, without face-to-face communication. 86% of travelers prefer to communicate with their hotels via text message. See Ivy In Action   Increase Online Reputation Hotels using our smartconcierge enjoy a 34% increase in positive ratings on popular review sites and social media. Boost Your Reviews   Double Staff Efficiency Our smartconcierge helps you to better serve guests without spending extra time or energy. Double your team’s productivity in just 2 weeks. Put Ivy to Work   Boost On-Site Spending Encourage guests to stay local and take advantage of your property’s amenities. Our smartconcierge drives a 21% lift in F&B and ancillary revenue. Increase Your Revenue  

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Your New Virtual Best Friend

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In the media: Hospitality’s Not-So-Distant Future | Hospitality Tech

Trusted by The Biggest Names in the Business

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Real TripAdvisor Testimonials

Check-in was easy and efficient! The rooms are clean and we loved our stay. It’d come back again. I loved the Ivy text system, [which] helped me navigate and answered Treasure Island questions.

And finally, the concierge, Ivy, is the best. She’s always available 24/ answer any question, even at 2 am in the morning!

Not long after checking in, I received a text message asking if I needed anything, which I did...very intuitive! I treated myself and upgraded to a suite.

We had an excellent host. Her name was Ivy. She was very helpful and only a text message away. She was quick to answer our questions.

Love Ivy, I know she’s AI, but she makes everything simple and easy. Check out, answering questions, and [handling] requests.


Treasure Island, June 2018


Caesars Palace, Feb 2020


OPUS Hotel, Sep 2019


Harrah’s Laughlin, Feb 2020


Paris, Feb 2020

Case Studies

Improve guest experience, measurably

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"Implementing Ivy will give our guests a point-of-contact at any point during their stay, no matter the hour or location. This will further increase our guests' satisfaction and free up our staff to create more meaningful guest connections and experiences."
Bob Jackson
CEO of the Vintage Hotel Group
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“Ivy users gave the properties approximately 10 points higher satisfaction scores. “That’s a pretty incredible gain,” said Marino. “To get that another way, I’d probably have to double my staff on the ground or do something else extraordinary.”
Michael Marino
Chief Experience Officer of Caesars Entertainment, Skift 2019
Opus Logo 1
“Ivy not only created a personalized experience for our guests, but she has developed a personality as a member of our team. People always ask to meet her and thank her for her help! We have worked with many technology products in our 16 years, [and] Go Moment is the most personalized and fun to engage with.”
Nicholas Gandossi
General Manager of OPUS Vancouver
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“Guests are already comfortable with text messaging, and Ivy improves this interaction. Another reason we selected Ivy is because of her ability to check in on guests mid-stay, allowing our employees to be proactive.”
Bill Guelcher
CEO of Lake of the Torches Resort Casino
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“Exceeding guest expectations is at the heart of our brand promise. By investing in tools to automate time-consuming tasks and manage requests, we can respond faster to more high-value services needs, which is a huge advantage [to] us in our quest to build loyalty through memorable guest experiences."
MarcAnthony Crimi
Managing Directory of Walker Hotels

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